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Terms and Conditions

General Terms and Conditions of Trade of company MIAU&WOOF GmbH

§1 Binding force towards the enterpreneur and definitions of terms

  1. The following General Terms and Conditions of Trade apply to all deliveries between us and a Consumer in its version as applicable at the time of placing the order.
  2. A consumer is every natural person who concludes a contract that can be attributed neither to their commercial business activity nor their self-employed occupation (§ 13 of the German Civil Code (BGB)).

§2 The coming into force of the contract, and recording of the text of the contract

  1. The following rules governing conclusion of the contract apply to orders placed at our on-line store
  2. In the event of conclusion of a contract, the contract shall be binding upon
    MIAU & WOOF GmbH
    Waldemar Albrecht
    Muensterstrasse 342
    D-40470 Duesseldorf
    Registry number  HRB 77628
    Registry court Duesseldorf
  3. Presentation of goods at our on-line store does not constitute a legally binding proposal to conclude a contract on our part, but only is a non-binding invitation to order goods directed at the consumer. Upon ordering of the desired commodity, the consumer makes a binding offer for the conclusion of a purchasing contract.
  4. Upon receipt of an order at our on-line store, the following provisions shall apply: the consumer makes a binding contract offer in which he successfully completes the ordering procedure envisaged at our on-line store.
    1. The order is placed in the following steps:
      1. Choosing of the desired commodity
      2. Confirming the choice by clicking the “Bestellen” (order) button
      3. Reviewing the choice in the shopping basket
      4. Activating the “zur Kasse” (to the cash desk) button
      5. Logging in at the on-line store after registering and entering the information on the applicant (e-mail and password)
      6. Reconsideration and possibly correction of the respective data provided
      7. Placing the order in the binding manner by clicking either the button “kostenpflichtig bestellen” (ordering subject to charge) or the button “kaufen” (buy)
    2. Before sending the order in the binding manner, a consumer may by activating the “Zurück” (return) button with which the browser he is using is equipped after having reviewed his information, go back to the website on which his offer has been recorded and rectify input errors, if any, or, by closing the internet browser, cancel the order procedure. We confirm entry of an order immediately by an automatically generated e-mail (“Auftragsbestätigung” (order confirmation)) and, in this way, we accept your order.
  5. Saving the text of the contract upon placing an order through our on-line store: we send you the order data and our General Terms and Conditions via e-mail. The GTC are available at our web site: Thereupon your order data are no longer available on the Internet due to reasons of security.

§3 Price, shipping costs, payment, due date

  1. The prices provided include the statutory value added tax and other price components, plus shipping costs, if any.
  2. The consumer has the option of an advance payment.
  3. If the consumer has chosen the option of an advance payment, he obliges to pay the purchase price immediately upon conclusion of the contract.


§4 Delivery

  1. Unless expressly otherwise provided in the product description, all articles offered by us are ready to ship today. The delivery takes place no later than within seven (7) business days. The term of delivery shall start to run in the event of advance payment on the day after performance of the payment to the bank instructed to make the transfer and in the event of payment in any other manner, on the day after conclusion of the contract. If the end of the payment time limit falls on Saturday, Sunday or a statutory holiday at the place of delivery, the time limit shall end on the following business day.
  2. The risk of accidental loss and/or of deterioration of the sold item, including forwarding transactions, shall first be transferred to the buyer upon handover of the object.


§5 Retention of Title
We reserve the ownership of the goods until the purchase price is paid in full.

§6 The right to withdraw from the contract vested in the customer as a consumer Consumer’s right to send back the goods. Consumers are entitled to a cancellation according to the following conditions, whereby the consumer
is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

Withdrawal instruction


The right to withdraw from the contract

You have the right to withdraw from this contract without giving any reason therefor within fourteen (14) days.

The time limit for withdrawal is fourteen (14) days, starting from the day, on which you or a third party indicated by you, other than the carrier acquires the material possession of each of the goods ordered.

In order to exercise the right to withdraw, you have to contact us at:
Waldemar Albrecht
Muensterstrasse 342
D-40470 Duesseldorf
Email: [email protected]

with an unambiguous statement (e.g. contained in a letter sent by mail, telefax, or e-mail) about your decision to withdraw from this contract. To this end, you can use the form of withdrawal from contract, which however is not mandatory.

Consequences of withdrawal from contract

In the event that you withdraw from this contract, we shall pay you back all payments that we have received from you, including the costs of delivery (with the exception of any additional costs which may result from the fact that you have elected a different more convenient method of delivery than the standard delivery method offered by us), immediately and no later than within fourteen (14) days from the day on which we have received the statement of withdrawal from this contract from you. We use the same method for the refund in which the original payment was made, unless explicitly agreed otherwise between us and you; Under no circumstances shall any additional charge be calculated on the refund.

We can refuse to pay the money back until we have received or collected the goods back or received the information from you that you have sent the goods back to us, whichever is earlier.

You shall send or give back the goods to us immediately and in any case no later than within fourteen (14) days from the day on which you have notified us about the withdrawal from this contract. The time limit is observed when you send back the goods before the expiry of the fourteen-day time limit.

You bear the respective costs of sending back the goods

The end of the withdrawal instruction

§7 Form of withdrawal from contract
(In the event that you wish to withdraw from the contract, you should fill in the following form and send it back to us)
Waldemar Albrecht
Muensterstrasse 342
D-40470 Duesseldorf
E-Mail [email protected]

I/we hereby would like to withdraw from the contract for purchase of the following goods (*)/ provision of the following service (*) concluded by me/us.


Ordered on (*)/received on (*)


Name(s) of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only if the statement is delivered as a hard copy)




(*) delete if not applicable

§8 Guarantee
Statutory provisions governing guarantees shall apply.

§9 Language of the contract
The German language version of the contract shall prevail for all purposes.

§10 Customer service
Should you have any question, complaint and/or objection, our customer service is at your disposal on weekdays from 8:30 a.m. until 5:30 p.m. and can be contacted at:

tel.: +49 (211) 625969
fax.: +49 (211) 625969

e-mail: [email protected]


Status of the GTC as of April 2016 r.
The GTC created gratuitously by
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Miau & Woof GmbH

Münsterstrasse 342
40470 Düsseldorf
Amtsgericht Düsseldorf, HRB 77628
Steuernummer: 105/5831/4486
USt. IdNr.: DE306002986

Sales department
  • Waldemar Albrecht
  • Chief Executive Officer
  • Claudia Franke
  • Chief Operating Officer
Customer service

[email protected]
+49 211 625 969

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